Support

Contact Us

For questions, issues, or feedback, email vguyon.dev@hotmail.com.

Common Questions

How does GlowAI work?

Upload a selfie, pick a template from professional headshots, vacation, or creative looks, and a generation job produces your portraits. They land in your gallery once ready.

How do credits work?

New accounts get 3 free credits. One credit is used per generated portrait. When you run out, buy a credit pack from inside the app.

A generation failed. Was my credit used?

No. If a generation fails, the credit is refunded and is available for another attempt. Contact vguyon.dev@hotmail.com if you believe this did not happen correctly.

What happens to my selfie after I upload it?

It is used to generate your portraits, then automatically deleted 30 days after upload. Your generated portraits stay in your gallery until you delete them. See the Privacy Policy for details.

How do I request a refund?

Purchases made through the App Store are managed by Apple. Visit reportaproblem.apple.com. Purchases made through Stripe on Android or web can be disputed by emailing vguyon.dev@hotmail.com. Credits already used to generate a portrait are non-refundable.

How do I delete my account?

Delete your account from app settings or contact vguyon.dev@hotmail.com. This removes your account data along with every stored selfie and generated portrait.

Guyon Informatique & Web